Shipping policy

Overview

This Shipping Policy applies to all orders placed with Aisel Store.

Processing Time

All orders are processed within 1–2 BUSINESS DAYS.

Orders are not processed or shipped on weekends or public holidays.

In case of high order volume, processing may be delayed.

Shipping Time

Delivery within Egypt typically takes 2–5 BUSINESS DAYS depending on your location.

Shipping times are estimates and not guaranteed.

Shipping Fees

Shipping fees are calculated at checkout unless stated otherwise.

We may offer free shipping on selected promotions.

Cash on Delivery (COD)

Orders placed using Cash on Delivery may require confirmation via phone or message.

Unconfirmed orders may be cancelled.

Customers who fail to receive COD orders may be restricted from future purchases.

Order Tracking

Once your order is shipped, you will receive tracking details via EMAIL OR WHATSAPP.

Delays

We are not responsible for delays caused by shipping carriers, weather conditions, or unforeseen circumstances.

Incorrect Address

Customers are responsible for providing accurate shipping details.

We are not responsible for orders shipped to incorrectly provided addresses.

Failed Delivery

If delivery fails due to customer unavailability or incorrect information, the order may be cancelled or returned.

Additional shipping fees may apply for re-delivery.

Damaged or Lost Packages

If your order arrives damaged or is lost, contact us immediately at:
support@aiselstore.com

We will review each case and provide a suitable solution.

Contact Information

Aisel Store
Email: support@aiselstore.com
Phone: +20 1050009633